Terms and Conditions (T&C) of Zenzai GmbH

Last updated: May 2025

1. Scope These Terms and Conditions apply to all orders placed by consumers via our online shop at www.zenz.ai.

2. Contracting Party The purchase contract is concluded with:

Zenzai GmbH
Hafenstraße 25
68159 Mannheim, Germany
Email: support@zenz.ai
Managing Directors: Rolland-Adam Sigmond and Firat Aslan

3. Conclusion of Contract By placing products in the online shop, we make a binding offer to conclude a contract. The contract is concluded when you accept the offer by clicking the "Buy Now" button.

4. Shipping and Delivery Delivery is carried out by DHL, domestically and internationally. Delivery usually takes 3–7 business days.

5. Prices and Payment All prices are in Euros and include VAT. The following payment methods are accepted: PayPal, credit card, Apple Pay, Google Pay, Klarna.

6. Right of Withdrawal Consumers have a legal right of withdrawal of 14 days. Return shipping is free of charge. Please send returns to:

Gate56 GmbH
Rudolf-Diesel-Straße 11
56220 Urmitz, Germany

7. Return Policy Only unworn and undamaged shoes in their original packaging will be accepted for return.

8. Retention of Title The goods remain our property until full payment has been received.

9. Warranty Statutory warranty rights apply.

10. Guest Checkout Currently, we only offer guest checkouts. Registration is not required.

11. Privacy Policy For details on how we handle your personal data, please refer to our privacy policy at www.zenz.ai/privacy.

12. Newsletter If you subscribe to our newsletter, we will inform you via email about products and offers. You may unsubscribe at any time. (Double opt-in may be used.)

13. Applicable Law German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).